Privacy Policy.
Our mission at Annai Abacus Academy is to provide high-quality education in the field of abacus and mental arithmetic, empowering students with essential skills for lifelong success.
Quality Education:
We are committed to delivering excellence in education through experienced instructors, well-designed curriculum, and modern teaching methodologies. We continuously assess and update our programs to ensure they meet the evolving needs and standards of education.
Student Satisfaction:
We prioritize the satisfaction and success of our students in all aspects of their learning journey.Feedback from students and parents is valued and used to improve our programs and services.
Safety and Well-being:
The safety and well-being of our students are paramount. We maintain a safe and conducive learning environment at all times. Our facilities and equipment are regularly inspected and maintained to ensure they meet safety standards.
Professionalism and Ethics:
We conduct our business with the highest standards of professionalism, integrity, and ethics. Our staff and instructors adhere to a code of conduct that promotes respect, fairness, and honesty in all interactions.
Accessibility and Inclusivity:
We strive to make our programs accessible to students from diverse backgrounds and abilities. Reasonable accommodations are made to support students with special needs or disabilities.
Business Integrity:
We comply with all relevant laws, regulations, and industry standards governing our business operations. Transparency and accountability are fundamental principles guiding our financial practices and decision-making.
Community Engagement:
We actively engage with the community through outreach programs, partnerships, and initiatives that promote education and learning. We contribute positively to the communities we serve and seek opportunities to make a meaningful impact.
Continuous Improvement:
We are committed to continuous improvement and innovation in all aspects of our business. Feedback, evaluation, and reflection are integral to our process of refining and enhancing our services.
Sustainability:
We recognize our responsibility to minimize our environmental footprint and promote sustainability practices. We endeavor to reduce waste, conserve resources, and adopt eco-friendly alternatives wherever feasible.
Confidentiality:
We respect the confidentiality of student records and personal information, ensuring they are handled securely and in accordance with applicable privacy laws.
Conflict Resolution:
We are committed to resolving conflicts and disputes promptly and fairly, with a focus on finding mutually satisfactory solutions. Grievances or complaints are taken seriously and addressed through established channels with confidentiality and respect.
Refund Eligibility:
Clearly state the conditions under which customers are eligible for a refund. This might include scenarios such as:
- Product not delivered.
- Product received is damaged or defective.
- Product does not match the description provided.
- Customer dissatisfaction with the product/service.
Timeframe for Refunds:
Specify the timeframe within which customers can request a refund. This timeframe can vary depending on the nature of the product or service offered.
Refund Process:
Outline the steps customers need to follow to request a refund. This might involve contacting customer support, filling out a refund request form, or initiating the refund through the app itself.
Refund Method:
Explain how refunds will be issued. This could include:
- Refunding the original payment method (credit card, UPI Pay, etc.).
- Providing store credit or vouchers for future purchases.
- Offering exchanges or replacements instead of refunds.
Cancellation Policy:
If applicable, include information about cancellation policies for subscriptions, memberships, or recurring charges. Provide clear contact information (email address, phone number, etc.) for customers to reach out regarding refund inquiries or assistance. Refer customers to the app's terms of service or terms and conditions for additional details about the refund policy and other important legal information.